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Assignment Introduction McDonalds believe that good customer service is the responsibility of everybody in the company. Every employee has a part to play in providing with a service with best practise found anywhere in the trade.
Products McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects Customer care mcdonalds business.
They ensure that a Customer care mcdonalds standard of the product is carried out at all times and they try to compete very competitively with other fast food businesses with their good value for money. Also a customer would know if the product is good value for money by checking in another food outlet like KFC for their services and products.
McDonalds also play a role especially into the goods being safe to use and being very reliable with provided instructions.
The products of McDonalds are safely packaged when it is required for the product, in order the customer does not have any problems or and negative feedbacks to McDonalds.
Also, McDonalds ensure to offer nutritional guide of the product clearly state what the product contains. Staff However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone the sound of the voicemanner the level of maturitylanguage and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer.
Premises All premises in McDonalds are cared for very much and are cleaned before opening times and after closing times. These are well sign posted with safety signs so to ensure the customer does not endanger him or her self in any way.
Also these premises are quite spacious which customers can easily work through for their own needs. Some McDonalds have two floors but the one I visited on Broad St has one floor, but it is quite spread out which contains tables and chairs on the side of the walls, so the customer can easily walk through.
High chairs, baby changing area and disabled toilet, normal separate toilets for men and women. Delivery McDonalds do not deliver their goods as it is not recommended as a customer service in the business, but if a customer were to have a disability, their goods would have been delivered by a member of staff on their own free will.
Minor complaints are solved by staff on duty that apologise for the problem, provide the help or assistance required to check the customer is satisfied. If the problem is more serious, then it is referred to the manager immediately, so the problem is solved efficiently.
Also if the product is quite cold, the matter will be resolved by a simple exchange for the same product without any hesitations. Payment McDonalds do accept cash and cheques as a payment method but they do not take credit cards although there are ATM machines available outside most stores so the money can be obtained from the credit card easily.
Communicating with customers Customers intend to communicate with staff about a whole lot of issues relating to goods and services on offer, such as pricing, availability, contracts and after-sales service.
Customers with different disabilities will have different needs. In addition to the telephone and text can benefit a range of customers. There are ranges of systems to enhance communication for people with hearing impairments. Some are relatively simple, such as induction loops, which is used at the counters.
In situations where it is not reasonable to install an induction loop or other type of voice enhancement system, staffs communicates in other ways, such as exchanging written notes with customers with hearing impairments. Also the grammar and punctuation is very important because sometimes it may mislead the person.
Staffs are encouraged to look straight at customers and not cover the mouth when they are speaking to them. Allowing extra time, and repeating back to the customer to check accuracy and understanding, can benefit customers with learning difficulties and with speech impairments. When the customer is in need of help staff would communicate to guide them through the food outlet but the customer may not be able to speak good English which the staff may intend to speak the language like urdu, so this is a form of verbal communication in another language.Breda Wright, Customer Care Manager Breda Wright is a Customer Care Manager with McDonald's Ireland working in a restaurant in Waterford.
She went back to work in McDonald's having stayed at home to rear her family. Have you heard what customers have said about Mcdonalds? Voice your opinion today and help build trust online.
| leslutinsduphoenix.com Average McDonald's Customer Care Specialist hourly pay in the United States is approximately $, which is 30% below the national average. Salary information comes from 3 data points collected directly from employees, users, and past and present job advertisements on Indeed .
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MCDONALDS customer care assistant interview!! Help!!!? Answer Questions. Whataburger majorly screwed up my order, I'm so angry? NEED MCDONALS MENU?Status: Resolved. Glassdoor has 1 interview reports and interview questions from people who interviewed for Customer Care Representative jobs at McDonald's UK.
Interview reviews are posted anonymously by McDonald's UK interview candidates and employees. McDonald’s satisfaction survey known as McDVoice, which is only concerning about customer’s satisfaction. They ask the customers to give feedback about their services at the outlet they visited, cleanliness at the place, the price of the food, staff behavior and much more during the survey.